Tenant FAQs

If we have not answered your questions here please drop us a line or email us your questions.

How long are your leases?

Our standard lease term is twelve (12) months; however, we are open to shorter lease terms depending on your circumstances.  Additional fees may apply.

Am I qualified to rent from you?

We consider each applicant individually because we understand that everyone's financial situation is different. Our minimum requirements include a solid credit history, favorable rental history and sufficient income. Specifically, your monthly household income should be at least three times the amount of rent. For example, if rent is $600, then your total household income should exceed $1,800 per month. 

Is security deposit required to move in?

Yes. A security deposit needs to be paid in full to secure the property. This is non-negotiable. There are no exceptions to this rule. 

Are utilities included with rent? 

It depends on the property. It is your responsibility to find out whether you are responsible for some or all utility services. A list of local utilities (pdf) has been prepared for you; please refer to it as needed.  All utilities must be transferred into your name before receiving keys to the property. We will not distribute keys until we verify that all utilities you are responsible for have been switched into your name.

Do you allow pets?

Yes, the majority of our rentals are pet-friendly. However, we limit the number of pets to two and the size of each pet to 50lbs maximum. We might request to meet your pet before approving your rental application.

Is a pet deposit required?

Yes, we collect refundable deposit of $250.00 per pet, as well as a charge a pet fee of $25.00 per month per pet for the life of the lease. Please keep in mind that if the damages exceed the amount of the pet fee, the difference will be deducted from your regular security deposit.

Do I need a co-signer?

It depends on your financial situation. Here are a few examples of circumstances when you will need a co-signer:

  • full-time student
  • lack of credit history
  • part-time employment
  • lack of rental history

What type of references do you require?

We generally ask for your current and previous landlord information. As for your employment, we require two (2) of your most recent paycheck stubs to be included with your application.

How do I pay my rent?

We accept personal checks, certified checks and money orders. If you opt for a cash payment, there will an extra $15.00 processing fee added to your rental balance for each cash rent payment received by our office.

What if I'm late with my rent?

Rental payment must be received by the 1st of each month, otherwise there will be a late fee charge added to your balance. If you are unable to pay your rent on time, please notify our office as soon as possible.

I have a maintenance issue. How do I report it?

It depends. To report a non-emergency maintenance issue, use Tenant Portal. If you have access to your own Tenant Portal in Propertyware, we strongly encourage you to report all of your non-emergency maintenance issues there. Simply submit a service request to your Tenant Portal and we will take care of it. If you have any questions about how to proceed with creating a service request in Tenant Portal, contact our office.  To report an emergency issue, call our office during business hours at 765-966-4980 or call our emergency line at 765-277-6003 after hours. The emergency messages will be dispatched to us immediately and non-emergency messages will be dealt with within 48 hours. 

I locked myself out of the apartment. What do I do?

Call our after-hours answering service at 765-966-4980 to report the lock-out. Our maintenance contractor will arrive within 30 minutes to unlock the door for you. Please note that there is a $35.00 lock-out charge for this service. This fee must be given to the lock-out contractor at the time of service.   

I'd like to move out. How much notice do you require?

We require a sixty (60) day notice in writing. This notice must give the exact date you plan to move out and must be signed by all tenants occupying property.  It is important that you include a forwarding address otherwise we will not be able to mail out your security deposit refund. A verbal and/or email notice is not sufficient and will not be accepted as a valid move-out notice. A move-out form can be picked up at our office during business hours or downloaded hereThe notice must be received at our office at least sixty (60) days prior to the actual move-out date.  If it is not received on time, additional fees might apply. Please refer to your lease agreement for more details.

When will I receive my security deposit refund?

The deadline for a landlord to itemize and return security deposit in the state of Indiana is forty-five (45) days. We strive to prepare the statement of deductions for you in a timely manner; however, this becomes a challenge due to circumstances beyond our control, such as heavy move-out season, holidays, and other events.  Hence, we kindly ask you to be patient as we work on the security deposit itemization for you.  Please do not visit our office to pick up your security deposit refund since we cannot guarantee it will be ready.