Maintenance Request

To report a true emergency issue that needs immediate attention, please call the following line:

  • 765-966-4980

Emergency issues are those that prevent you from occupying your apartment or that are causing major damage. Examples include the following:

  • Major cooling and heating malfunctions in extreme weather
  • No water (due to a plumbing problem)
  • Major water leakage that cannot be controlled
  • Major electrical problems (more than one room affected)
  • Gas leak (call a local gas company emergency line)
  • Fire (call 911 first)
  • Lockout afterhours (a $35.00 service fee will be charged at the time of service and it must be handed out to our contractor prior to unlocking your apartment)

Once you leave an emergency message with our answering service at 765 966 4980, it is dispatched to us immediately. Please keep this in mind, and only call us at 2:00 a.m. for example, if it is truly an emergency that requires immediate attention.  A minimum charge of $80.00 will be assessed for any false non-emergency call.

For heating and cooling issues, please attempt to monitor functionality and notify us as soon as possible, preferably by 5 p.m. on Thursday. Do not wait until Friday afternoon when our maintenance crew is wrapping up numerous last-minute projects for the week. The sooner we learn about your issue, the sooner we can repair it, which results in lower stress levels for both you as well as our crew.

Non-Emergency Maintenance Issues

 

If you have a non-emergency maintenance issue to report, we advise you to use Tenant Portal. It is the quickest way to submit your request. Simply submit a service request through your Tenant Portal and we will take care of it. If you have any questions about how to proceed with creating a service request in Tenant Portal, contact our office. You can access your Tenant Portal here

Alternatively, you are welcome to call our office at 765-966-4980 and leave a message (even after hours or on weekends).

We handle all non-emergencies in the order they are received and by the priority they deserve. We’ll respond to a leaky faucet before a door that’s sticking, for instance; a broken stove before a dishwasher. We handle most non-emergency issues within a few days, some as quickly as the same day.

Examples of maintenance items that are not emergencies include a washer, dryer, stove, or dishwasher is not working, a dripping faucet, one light bulb is out in a hallway, a crack in a window, a courier company is scheduled to deliver an item, your water pressure is low, etc.

If you submit a non-emergency request to the emergency line, we will be unable to respond and it won’t be entered into the correct system until the next business day. Hence, we encourage you to use the form on the Tenant Portal to report those issues that do not require an immediate attention.